Our Privacy Commitment
QuestFeed Pty Ltd is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We treat your business information with the highest level of care and confidentiality. This policy also complies with Google API Services User Data Policy requirements.
No Data Selling
We never sell your personal or business information to third parties.
Encrypted & Secure
All data is encrypted in transit (TLS/SSL) and at rest (AES-256).
Your Control
Access, correct, or delete your data anytime. Revoke access instantly.
About QuestFeed
QuestFeed builds vertical-specific business intelligence platforms powered by AI and data analytics. We are operated by:
Company Name
QuestFeed Pty Ltd
ABN
58 632 013 855
Entity Type
Australian Private Company
Location
Queensland, Australia
Our Products:
Services We Provide:
- - Website design, development, and hosting
- - Google Business Profile management (reviews, posts, Q&A)
- - Social media management (Facebook & Instagram)
- - SEO optimization and AI SEO
- - Competitive analysis and market insights
- - Booking and reservation systems
Information We Collect
Information You Provide
Contact Information
Name, email, phone number, business name
Business Details
Business type, location, industry, website URL
Project Requirements
Design preferences, functionality needs, goals
Account Credentials
Login information for your dashboard access
Automatically Collected Information
Website Analytics
Usage patterns, pages visited, time on site
Technical Data
IP address, browser type, device information
Third-Party Platform Data
When you connect your business accounts to any QuestFeed product, we access data from third-party platforms via OAuth to provide our services:
Google Business Profile Data
- What we access: Business information, reviews, review responses, Google Posts, Q&A, photos, location data, and performance insights
- Why we access it: To respond to reviews with AI-generated responses, create and schedule Google Posts, answer questions, and optimize your profile
- How we access it: You authorize access via Google's secure OAuth 2.0 flow
- Scope used:
https://www.googleapis.com/auth/business.manage
Meta Platforms Data (Facebook & Instagram)
- What we access: Page information, posts, comments, messages, and page insights
- Why we access it: To create posts, respond to comments, and schedule content
- How we access it: You authorize access via Meta's secure OAuth flow
Data Retention
- - Third-party platform data is retained for the duration of your service + 90 days
- - OAuth tokens are stored securely and refreshed automatically
- - Upon service termination, your data is deleted within 90 days
- - You can request immediate deletion at any time
Data Protection Guarantees
- - We only access data necessary to provide our services
- - We never sell or share third-party platform data with external parties
- - Third-party data is stored with the same protections as your direct data
- - You can revoke platform access at any time through your account settings or by contacting us
- - We comply with Google API Services User Data Policy
How We Use Your Information
Design, develop, and host your website
Manage your Google Business Profile (respond to reviews, create posts, answer Q&A)
Generate AI-powered review responses using Google Gemini AI
Create and schedule social media content (Facebook & Instagram)
Communicate with you about your services and projects
Provide competitive analysis and market insights
Improve our services and develop new features
Comply with legal obligations
Third-Party Services We Use
Google APIs
Business Profile management
Google Gemini AI
Review response generation
Cloudflare
Hosting, CDN, and security
Google Cloud SQL
Database hosting (Australia)
Data Security
TLS/SSL in transit, AES-256 at rest
Role-based access, OAuth token security
Cloudflare edge + Google Cloud Australia
Breach detection and notification procedures
International Data Transfers
Your data may be processed in Australia and the United States (via Cloudflare and Google Cloud). We ensure appropriate safeguards are in place for international transfers in compliance with Australian Privacy Principles.
Your Rights
Under Australian Privacy Principles, you have the right to:
Access
Request access to your personal information
Correction
Request correction of inaccurate information
Deletion
Request deletion of your personal information
Withdraw Consent
Withdraw consent and revoke OAuth access at any time
How to Exercise Your Rights
To exercise any of these rights or revoke third-party platform access, contact us at:
We will respond within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice (such as email notification). Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Our Privacy Team
For questions about this Privacy Policy or our privacy practices:
QuestFeed Pty Ltd
Third-Party Privacy Policies
Document Version: 1.0 | Effective: January 2026